Terms of Service

Welcome to 4848 One Shop ("we," "our," "the Shop"), the online storefront of 4848 One Farm. By using our website and placing orders, you agree to these Terms of Service. 4848 One Shop is connected to the ZakGT Platform for user accounts, authentication, and payment processing. Your use of a ZakGT account is also subject to the ZakGT Platform Terms of Service.

To place orders, you must create a ZakGT account. You are responsible for maintaining the security of your account credentials. Each account must be registered to a real person. You must provide accurate email and contact information. We reserve the right to suspend accounts that violate these terms or engage in fraudulent activity.

All prices are displayed in ZakGT Coins. The exchange rate is fixed at: 1 Coin = $1 USD = ៛4,000 KHR. Prices may change without notice, but confirmed orders are locked at the price shown at checkout. Once an order is placed and confirmed, it cannot be modified. Orders in "Pending" status may be cancelled within 1 hour by contacting us on Telegram.

We accept ZakGT Coins, credit/debit cards (Visa, Mastercard), and KHQR (ABA, Wing, etc.). All payments are processed through the ZakGT Platform's secure payment system. ZakGT Coins purchased are non-refundable once used for a fish order. Coin balances remain in your ZakGT account and do not expire.

We ship live fish within Cambodia only via VET Express (វិរះបុនថាំង). Delivery takes 1-3 days. ⚠️ IMPORTANT: You must pick up at a VET Express branch — no home delivery! Orders over 50 coins ($50) receive free shipping. Under that, a $5 shipping fee applies. All fish are packed in insulated boxes with breathing bags. We ship Monday-Wednesday to avoid weekend delays.

If your fish arrives dead on arrival (DOA), the following rules apply: • You MUST record an unboxing video showing the unopened package being opened. • You must contact us within 2 hours of delivery with the video evidence. • We will send a replacement fish of similar quality or similar price — this is replacement only, not a refund. • The buyer pays the shipping fee again for the replacement order. • Without an unboxing video, we cannot process a DOA claim. • The DOA policy does not cover fish that die after being placed in your tank — only fish dead at the time of opening the package.

All fish sold on 4848 One Shop are live animals. While we breed and select our fish for health, color, and quality, we cannot guarantee: exact color match to photos (fish coloration can vary with lighting, age, and stress), specific lifespan after delivery, breeding results or offspring quality, or compatibility with your existing fish. Photos and emojis shown on the website are for illustration purposes. Actual fish may vary in exact pattern and coloration. All sales of live fish are final — no returns except under the DOA policy described above.

Bundle deals include pre-selected combinations of fish, tanks, and/or accessories at a discounted price. Bundle contents are as described on the product page. Individual items within a bundle cannot be substituted or returned separately. Bundle pricing is only valid when purchasing the complete bundle — individual items are priced separately.

ZakGT Coins used on 4848 One Shop follow the ZakGT Platform coin policies. Coins spent on fish orders are non-refundable (replacements are provided under the DOA policy, not refunds). Coin balances are managed through your ZakGT account. Any disputes about coin balances should be directed to ZakGT Platform support.

We may update these Terms of Service at any time. Changes take effect immediately upon posting. Continued use of the website after changes constitutes acceptance of the updated terms. For questions about these terms, contact us at [email protected] or via Telegram @OneFarmOneShop.